Terms of Sale

Earthlite Aust. > Terms of Sale

Earthlite Australia is committed to providing quality therapy supplies and equipment.  In particular we offer EarthLite products from the USA.  

With the closing of bulk ocean freight channels during COVID, and the escalation is both ocean and air transport options to Australia and New Zealand, our company is offering a cost effective means for therapists seeking consumables, accessories and portable equipment.  Electric tables and goods are not currently viable, and we encourage therapists to be alert to electrical goods that are NOT suited to Australia. 

Product Range

Our range of goods are constantly changing and their availability depends on market movement between the USA and our location.  What may be available today, may not be available tomorrow, but new stock, colours, options are always appearing. Best advice ?  Keep visiting us and keep an eye out for best deals of the day.

What is Backorder ?

Most of our goods are supplied on demand  – once you request a product, we will secure it for you from EarthLite USA and have it shipped to you.  Backorder means that you will need to wait for international shipping.  We always tell you in our product detail what the wait time is – usually 2 weeks

 

Payment and Shipping Orders

Payment of Goods

  • All payments are processed through Paypal or electronic funds transfer.
  • You do not need a paypal account, you can use your credit card instead on the paypal site.
  • We choose paypal rather than a bank merchant as paypal verifies the authenticity of both you the buyer and us, the seller.
  • Paypal and EFT account in use is “Working Solutions Incorporated”  Working Solutions is an Australian NFP working with our organisation to provide warehousing and distribution services as part of their social enterprise work access project.

Goods and Services Tax – Import Tax

  • Our goods are listed ex GST and do not include GST 
  • Most goods arrive direct from the USA and do not attract GST, the exception is the sale of massage tables and portable chairs.  These are sold GST inclusive.

Freight (Shipping)

  • All goods marked ‘in stock’ are shipped within Australia via Australia Post
  • Goods marked ‘shipping from USA’ will travel express air to Australia and then handed on to Australia Post for local delivery
  • Goods arriving with Australia Post may be left in a safe place or left at your local post office. We will advise of the tracking details by email and responsibility then rests with you to keep an eye out for delivery or check with your post office.

Refund and Returns 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

  • Gift cards
  • Items not in original packaging
  • Items that have been opened and used
  • Custom made items including massage tables and portable chairs
  • Change of mind 

To complete your return, we require a receipt or proof of purchase and for you to complete a RETURN REQUEST FORM

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds and Terms

  • Refunds will only be made when you receive approval to return the item, and once your return is received and inspected and approved for refund.
  • We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days or as early as your payment provider processes the transaction..
  • Full refunds including shipping are made only where we have made an error, or the item proves to be defective – but you must alert us within 7 days
  • Partial refunds will be approved where refund process falls outside the 7 days but within the 30 day policy window.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you..

Shipping returns

To return your product – once you have completed the return request and have an approval number to reference, you should mail your product to: 

EarthLite Australia
PO BOX 338 
DINGLEY VILLAGE 3172
Victoria Australia {physical address}.

  • You will be responsible for paying for your own shipping costs for returning your item. 
  • You must arrange parcel tracking and notify us by email of the number
  • Shipping costs are non-refundable unless otherwise approved. .
  • If you receive a refund, the cost of return shipping may be deducted from your refund..

Need help?

Contact using the form on our Contact Us page or use the Return Request form below.